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Beyond EMR: Why Hospitals Need a Centralized Patient Experience Platform

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Introduction: Why “Data Alone” Isn’t Delivering Healthcare Anymore  In today’s digital-first world, healthcare organizations have never had more data at their fingertips. Patient records are digitized. Lab results are available in real-time. Treatment plans are just a few clicks away.   According to American Hospital Association, over 96% of large hospitals globally now use some form of electronic medical record (EMR). But ask a patient how their hospital visit felt; the feedback often sounds very different.   “I waited too long.”   “I had to repeat my details three times.”   “No one followed up after my discharge.”  The reason they came to light is because EMR was never about creating a seamless and satisfying patient experience.   This article explores why healthcare providers must now go beyond EMRs and embrace a centralized patient experience from patient management system that connects the dots across care, communication, ...